SHIPPING & DELIVERY POLICY
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://heegermaterials.com/content/3-terms-and-conditions-of-use.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free Global shipping on all orders.
HOW IS MY SUBSCRIPTION FULFILLED?
If you are buying a subscription then we will deliver on: The tracking number will be provided by email.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free Global shipping is valid on international orders.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
YOUR PACK SHIPMENT
Packages are generally dispatched within 7-20 days after receipt of payment and are shipped via UPS or FedEx with tracking and drop-off without signature. If you prefer delivery by UPS Extra with the required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
Download the Toxic Substance Control Act (TSCA) certification
A "Toxic Substance Control Act (TSCA) certification" is a document that importers must complete to certify that chemicals they are bringing into the United States comply with TSCA regulations, essentially stating whether the imported chemicals are listed on the TSCA inventory and are allowed to be imported or not; it is required by US Customs and Border Protection when importing chemicals.
Please download the following TSCA certification and fill out the date and the tracking (waybill) number of your order. Include any relevant information such as certifier name (yourself), certifier phone number, email address, and signature. List any items that may contain chemicals.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://heegermaterials.com/content/2-return-policy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Email: [email protected]